RETURNS

Returns Policy

PLEASE NOTE THE FOLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED.

THIS APPLIES TO:

SWIMWEAR

UNDERWEAR

BABY PRODUCTS (i.e. PACIFIERS/DUMMIES, BOTTLE FEEDING PRODUCTS)

SUNGLASSES

SOCKS

We will not be held responsible for or lost damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special delivery)

All Items must be returned within 14 days.

DO NOT REMOVE ANY ORIGINAL SWING TAGS, LABELS OR DAMAGE THE PACKAGING AS THIS WILL VOID ANY RIGHTS TO REFUND OR EXCHANGE.

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on  the customs form & Outside of the package  "EXCHANGES" or "REFUND".

Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your JNR Station Account. We have the right to reduce prices or place items into promotional sale without any prior notice.

Returns will not be accepted on worn or misused goods. All original labels must be in tact. Any items we receive without authorisation form will be sent back at a cost to you.

Returns Address:

Returns Department

JNR Station

89 Rose Street

Edinburgh

Midlothian

EH2 3DT

United Kingdom

Tel: 44 (0) 131 226 2576


UK Customers:

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £4.49

 

(Only applies to orders where JNR Station initially offered and paid for a Delivery Service and offers it for Free with the condition that you are keeping your purchase.)

If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK.  Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item(s) multiple times.


International Customers:

*Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. (UK orders will be charged at £4.49 and International orders will be charged at the cost of service as per delivery rate for relevant country)

We are sorry that we cannot offer free exchanges to destinations outside the UK.

We do not reimburse the cost of you returning the item to us.

However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.


How do I return an item?

If you decide once you receive your item that it is not as described or simply not to your liking we offer a full return and refund policy

(Excluding delivery charges).

Please download a returns form from the link below.

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For your convenience our returns form includes some key points from our returns policy but not all, so please read the returns policy in full carefully on the website so you don't encounter any surprises, you are unaware of, when making a return.  

 

DOWNLOAD A RETURNS FORM - CLICK HERE

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The Item must be returned back to us within 14 days from receipt of the item to exercise right to return when requesting a Refund or if you would like to exchange or receive a e-voucher.

When returning items please ensure that you send back items the same way as you would expect to receive them.
 
Please make sure items are carefully wrapped, so that they complete the return journey in tact.
 
Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us. We do not refund your delivery cost incurred to send back an item to us.


Return an item from outside the EU?

International Returns:

Customs & Duty:

To avoid incorrect Customs & Duty charges when your return arrives in the UK, you must clearly write on the outside of the parcel & Any documentation attached:

"RETURNED GOODS:  GB MERCHANDISE FOR REFUND "

or/

"RETURNED GOODS:  GB MERCHANDISE FOR EXCHANGE "

Also please highlight this to the Courier you are using so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs.


We want the returned package to reach our given returns address and do not offer to pay any customs charges on your behalf if your parcel is stopped at the UK border because procedure was not followed correctly.

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy. Please download a returns form from the link. Click Here

The Item must be returned back to us within 14 days from receipt to exercise right to return when requesting a Refund / Exchange / E-Wallet. (please read returns policy)


When returning items please ensure that you send back items the same way as you would expect to receive them.
 
Please make sure items are carefully wrapped, so that they complete the return journey in tact.
 
Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.


Can you confirm you have received my return?

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that you make a note of the shipping reference provided when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on +44(0)131 226 2576 and check if we have received your return.


How long will it be before I get a refund?

We aim to process any returns within 1-2 working days of receiving them.


How long will it be before I get a refund?

As long as the returned items meet our refund criteria, your refund will be with you 2-4 working days after your return is processed, this is also depending on your card issuer speed to return funds to your bank account. Peek times such as during 'Sale' or 'Xmas' may take a max of 5 working days.


How long will it be before I get an exchange?

In some cases we reserve the right to apply a restocking and handling fee, to cover bank charges or postage and packaging. Please refer to our terms and conditions for full details. In most cases we usually waiver this cost, but in cases when an item is specially ordered in on a ''customer request'' and then returned for a refund, additional charges may apply.


Who pays for return postage?

UK Customers:

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £4.49 (Only applies to orders where we initially paid for your delivery and offered you a Free Delivery Service)

If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK only. We are sorry that we cannot offer free exchanges to destinations outside the UK. Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item more than once.

We do not reimburse the cost of you returning the item to us. However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason.

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International Customers:

You will be required to pay and organise your own method of getting the products back to us securely. We do not refund your cost of delivery.

In cases when requesting a refund, you may be charged a delivery contribution , this only applies to orders where we originally paid the courier and but gave you a  free delivery because you spent over the qualifying amount. However that 'Free Delivery' becomes VOID when requesting a refund. Charges deducted will be calculated on our cost as displayed on the delivery rates page for your country. Exchanges will be charged as per normal delivery rate and we are sorry we cannot offer free exchanges to international customers.

We do not reimburse the cost of you returning the item to us. However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason.


Why have you not refunded the delivery charge?

Unfortunately we cannot return the original Postage & Packaging charges paid by you or by us if you require a refund, so all refunds are MINUS this amount. The postage charge is a separate service that is completed. We do not profit from postage and keep our prices realistic to what the couriers charge us.

UK Customers:

Some orders that qualify for a free delivery can only be extended to customers wishing to keep or exchange the product. In the case of a refund the free delivery becomes void and a postage and packaging charge at a standard £4.49 will be deducted before a refund is issued. 

International Customers:

*Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery.

 

(UK orders will be charged at £4.49 and International orders will be charged at the cost of service as stated below).


You have refunded me the wrong amount?

If you feel for any reason that we have incorrectly refunded you, then do do not hesitate to contact our customer service team either calling +44(0) 131 225 2576 or by e-mailing enquiries@jnrstation.co.uk

Telephone lines are open from 10am - 5.30pm Monday to Saturday only.

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