Help & Contact

Please select the subject below and click for more information.
  • ORDERS & SHOPPING

    PLEASE NOTE if you feel your is tampered with - or looks as if was opened and re-sealed before you receive it, please refuse the parcel as the courier will take the parcel back at no extra cost to you.

    Claims made for missing items after you sign for the package will not be accepted. If you feel a theft has taken place please contact us with a written statement of the time of receiving and opening your package. We will provide instructions of what we need from you.

    At this point we will begin an investigation with the courier, contact the driver and pass on your statement to the police for further perusal. We will provide you with all the evidence to support your claim, should you wish to take it further to the Trading Standards Office in you area.

    WE ARE NOT RESPONSIBLE FOR ANY PACKAGE AFTER YOU SIGN FOT IT


    Normal Circumstances:

    An item could be missing from your order for several reasons, more often than not because one item was out of stock. In this case you will have received an email stating this and/or your invoice will be marked as being part complete , and you will have been refunded for the item that was nt in stock. If this id not the case, please give us a call and we will do all we can to help. In most case if an item is out of stock we will contact you by email/telephone to inform you first.

    All packages are recorded for weight before they leave and each package has CCTV footage of contents packed. We also have the weight recorded just before delivery is made, so we are able to track that the correct amount of items are in the package.


    I'm new, how do I order?

    At JNR Station we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you should register an account with us. This is a very simple process and will ensure you can quickly and safely make orders. Once you have created your account, browse the site; either using categories listed, our search function, or by looking at our most recently added added products. Select your size, and add the item to your shopping cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, please confirm the payment. We will then send you an email acknowledging that we have received your order and that it is being processed by our team. We will also let you know by email when the item(s) are dispatched to you.


    How do I know if my order was successful?

    If your order is successful you will receive an automated email to confirm your order has been received and is being processed. This means the payment was successful, how ever if an item is not in stock, or we see there may be  security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.


    How do I check if an item is in stock?

    Our website is 99% up to date with stock levels. The website will not allow you to buy a product if the stock is not available. However in very rare cases some stock level inventory may be incorrect. This is usually due to the item missing from the warehouse, two orders for the same ''last'' items are places at the same time or sold in one of our stores at the same time you placed your order. If you would like to make sure in advance that stock level is correct then please email enquiries@jnrstation.co.uk or simply phone one of our sales advisors on +44 (0) 131 226 2576.


    Can I change/cancel my order?

    We are happy to change or cancel orders in accordance with the Distance Selling regulations. If you order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.

    When changing the ordered items please call us or email us as soon as possible so we can amend the order. If we have already dispatched the order, then we will have to wait until you return the items back to us and treat it as an exchange procedure.

    A cancellation must be notified to us in writing before the dispatch of your parcel. You have the right to cancel before you receive your order. However if you receive your purchased items, opened the package and then decide you would like to cancel the order, we will not be able to offer the 'right to cancel'.

    More information on making a return can be found within our returns policy Click Here.

    Please note if the cancelled item is already on the way to you via courier and you have notified us in accordance to the Distance Selling Regulations, we request you send our goods back before we can refund you. You are in full right to a refund of the product, but we are also in the right to charge a postage and packaging fee of our ''costs incurred''.

    If you are cancelling your purchase you can also opt to not accepting it from the courier as it will make it's way back to us. However there is no set time on how long it takes, so if you need a quick refund on your cancellation then accept the parcel and arrange your own suitable method of return. 

    Please call us prior to returning back the parcel, in the off case we can organise a collection for the Cancelled order.


    Can I use my discount code more than once?

    This depends on the type of code you have received; you will be made aware of this upon receipt of your code.


    I forgot to use my discount code. Can I get the discount refunded?

    This should never be a problem, simply give us a call on +44 (0) 131 226 2576 or email us on enquiries@jnrstation.co.uk, providing the code is valid we will refund you the variance.


    Where is my order?

    If and order has not arrived when you were expecting it, we recommend first checking the email account your JNR Station account is registered with. Any updates in status will be passed on via email, as it is out primary mode on contact. If you have not received any email updates, contact the web team on +44 (0) 131 226 2576 and we will follow up the progress of your delivery. This can take up to 24 hours but we will always be able to help.


    My item bought is now on sale what's your policy on this?

    If in an unfortunate circumstance your purchased item falls in to our sale or any promotional** offer within 5 working days of your purchase date we will refund the difference by placing funds in to your JNR Station account to use at your convenience. We reserve the right to reduce the prices on any of our products without any prior notice.


    My order contains a faulty item.

    If for some reason your order contains a faulty item please contact our sales team immediately and they will assist you in returning the item. When we receive the item back our team will follow inspection guidelines and if met, we will replace, offer an alternative, offer a refund or in some cases send the item back to the manufacturer for repair. 

    Please note that you should return faulty/incorrect items using 1st Class postage - Recorded Delivery. We cannot refund the costs for express or next day delivery and if you choose to send the item(s) in this way we will refund a standard £3.95 only.

    International customers, please note we will refund your postage costs for a faulty item, please use a standard delivery that is secure and signed for. Postage reimbursement is limited to £9.95.


    You have sent me the wrong item.

    If you have been sent the wrong item please follow the returns policy procedure and return it to us. We will send the correct item back out to you and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.


    You haven't replied to my query?

    We try to respond to any queries as quickly as possible, however sometimes there may be delays. As a small independent company we occasionally receive multiple queries at peak times. In such instances we are still trying to provide all our customers the best possible service, but it may take more time. We ask for your patience, but we appreciate how frustrating it can be to have to wait for a response. If you email us again we will give you a call back to address any problems and update you on the progress of your enquiry. 

  • DELIVERY

    UK Delivery Information 

    Orders received by 2pm on a weekday will be shipped either the same day or the following day. Orders received at the weekend after 11am on Saturday and Sunday will be shipped out on Monday.

    If this is not possible, or an item is out of stock, you will ne notified by e-mail or phone.

    A conformation of shipping will always be sent once the goods are dispatched with a tracking number and link to trace your parcel.

    Deliveries are sent Tracked by Royal mail, a signature on delivery is required, and otherwise the driver will leave a card through your door so you can rearrange your re-delivery or pick up from the nearest depo. Some larger and more expensive items may be sent by Express delivery service without notice.

    In most cases please allow 48 hours for delivery unless you have purchased a service. Orders to British Isles, Southern Ireland please allow 3-4 working days.


    A special Express Service is available for next day delivery if requested at a charge of £6.99 week days only. Next-day delivery service can be completed if the order(s) are received by 2pm. (Saturday not guaranteed on next day tracked)


    Saturday Special Delivery:

    As we don't have a courier working on Sunday or any Bank Holidays , please expect your for next working day. On Saturday's please order before 11am if you require a next delivery in order to reach the destination by Monday.


    How much is delivery?

    Please note we offer a Free Delivery Service in the UK when you spend a certain amount to qualify for Free Delivery. 

    Please note Terms and Conditions apply to Free Delivery when requesting a refund please be sure to read our returns policy.


    How long does delivery take? 

    On orders placed before 2pm we guarantee the item(s) will be dispatched the same day, via Royal Mail UK General time is 2-4 working days or sooner. All orders placed after are dispatched the Next working day (UK orders Only Mon-Fri) as long as we receive your order before 6pm. This is of course is dependent on payment and stock availability.

    We do deliver on Saturday, so if your eligible for a next day service or paid for next day service, please use a delivery address where you can receive the parcel.

     Any orders that are placed AFTER 2pm on Friday, will be dispatched on Saturday before 12pm.  Any deliveries requested or eligible for next day service ordered on Saturday after 12pm will be dispatched on Monday. (Excluding Bank Holidays)

    We do not have any couriers working on Sunday.

    For International Customers times scales can vary from destination to destination, however Federal Express delivery usually takes 2-3days working days on the Express service and Standard service can be 3-5 Working days.

    Most international parcels are sent using Royal Mail if you want us to use a particular courier please call in and we can quote you an estimated price and delivery time.


    Can I track my delivery?

    Yes, all deliveries are traceable.

    Your tracking number can be found in your account area under "order history". Also a copy of your tracking number is will always emailed after items have been dispatched. Please also check your junk mail in case the email as filtered its self in to the that folder.

    Login to your account here: Click here

    Courier tracking numbers are only active and traceable 2-4 hours after the order have been dispatched from our warehouse. Collections happen approximately 4pm Mon-Fri. Saturday collection is approximately 12pm.

    If you place your order AFTER 6pm on a Friday, your order will not be traceable until it has been collected from us, which is usually the next working day.


    How do I know if my item has been dispatched? 

    All orders placed before 2.00pm (GMT) will be shipped that day, dependent on payment and stock availability. You will receive a dispatch confirmation via email, sent to the email address on your online account or used at purchase. Also a copy of your tracking number will be in order history on your accounts area.


    What if I'm not home when it's delivered?

    If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection.


    Can someone else sign for my delivery?

    Royal Mail Special Delivery requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure your select an address that you consider safe for delivery if you are unable to sign in person.

    Please note: If you are using a work address to receive your parcel , this will be at your own risk. We will not be liable to deliver to a work address that may result in letting a front desk manager sign for your parcel. Please make sure your work address is secure before requesting this address for delivery.


    Do you deliver to my country?

    We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders. Some Countries are not listed on our site due to the delivery rate being high. Please call us on 0044 (0) 131 226 2576 so we can quote you the price of delivery to your country.

     

    CLICK HERE TO VIEW OUR DELIVERY RATES SECTION


    Will I be charged customs and import charges?

    Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


    Can I change the delivery address?

    On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery contact details, contact us immediately and we can try to amend them. If order has already left our premises, then the delivery address cannot be changed. Usually first time orders are only shipped to the billing address.


    Can I collect my item from your store?

    Yes. Please choose ''Collect In Store'' option on check out on your purchase. Please bring your order conformation as we will require this as proof of purchase, valid identity and Credit Card used to make the order. We do know this is a lot to ask for, nut we need to protect our customers from potential fraud. Your postage will be refunded upon collection if incurred.


    What courier do you use for deliveries?

    We use Royal Mail to send all our orders. Delivery is dependent on the availability and we reserve the right to use third party courier in order to get your parcel to you on time. If you would like more information on the type of courier we are going to use for your destination please contact customer services on Tel: +44 (0) 131 226 2576 prior to us sending your parcel.

     

  • RETURNS

    Returns Policy

    PLEASE NOTE THE FOLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED.

    THIS APPLIES TO:

    SWIMWEAR

    UNDERWEAR

    BABY PRODUCTS (i.e. PACIFIERS/DUMMIES, BOTTLE FEEDING PRODUCTS)

    SUNGLASSES

    SOCKS

    We will not be held responsible for or lost damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special delivery)

    All Items must be returned within 14 days.

    DO NOT REMOVE ANY ORIGINAL SWING TAGS, LABELS OR DAMAGE THE PACKAGING AS THIS WILL VOID ANY RIGHTS TO REFUND OR EXCHANGE.

    PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on  the customs form & Outside of the package  "EXCHANGES" or "REFUND".

    Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your JNR Station Account. We have the right to reduce prices or place items into promotional sale without any prior notice.

    Returns will not be accepted on worn or misused goods. All original labels must be in tact. Any items we receive without authorisation form will be sent back at a cost to you.

    Returns Address:

    Returns Department

    JNR Station

    89 Rose Street

    Edinburgh

    Midlothian

    EH2 3DT

    United Kingdom

    Tel: 44 (0) 131 226 2576


    UK Customers:

    You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £4.49

     

    (Only applies to orders where JNR Station initially offered and paid for a Delivery Service and offers it for Free with the condition that you are keeping your purchase.)

    If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK.  Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item(s) multiple times.


    International Customers:

    *Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. (UK orders will be charged at £4.49 and International orders will be charged at the cost of service as per delivery rate for relevant country)

    We are sorry that we cannot offer free exchanges to destinations outside the UK.

    We do not reimburse the cost of you returning the item to us.

    However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.


    How do I return an item?

    If you decide once you receive your item that it is not as described or simply not to your liking we offer a full return and refund policy

    (Excluding delivery charges).

    Please download a returns form from the link below.

    -----------------------------------

    For your convenience our returns form includes some key points from our returns policy but not all, so please read the returns policy in full carefully on the website so you don't encounter any surprises, you are unaware of, when making a return.  

     

    DOWNLOAD A RETURNS FORM - CLICK HERE

    -----------------------------------

    The Item must be returned back to us within 14 days from receipt of the item to exercise right to return when requesting a Refund or if you would like to exchange or receive a e-voucher.

    When returning items please ensure that you send back items the same way as you would expect to receive them.
     
    Please make sure items are carefully wrapped, so that they complete the return journey in tact.
     
    Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us. We do not refund your delivery cost incurred to send back an item to us.


    Return an item from outside the EU?

    International Returns:

    Customs & Duty:

    To avoid incorrect Customs & Duty charges when your return arrives in the UK, you must clearly write on the outside of the parcel & Any documentation attached:

    "RETURNED GOODS:  GB MERCHANDISE FOR REFUND "

    or/

    "RETURNED GOODS:  GB MERCHANDISE FOR EXCHANGE "

    Also please highlight this to the Courier you are using so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs.


    We want the returned package to reach our given returns address and do not offer to pay any customs charges on your behalf if your parcel is stopped at the UK border because procedure was not followed correctly.

    If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy. Please download a returns form from the link. Click Here

    The Item must be returned back to us within 14 days from receipt to exercise right to return when requesting a Refund / Exchange / E-Wallet. (please read returns policy)


    When returning items please ensure that you send back items the same way as you would expect to receive them.
     
    Please make sure items are carefully wrapped, so that they complete the return journey in tact.
     
    Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.


    Can you confirm you have received my return?

    We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that you make a note of the shipping reference provided when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on +44(0)131 226 2576 and check if we have received your return.


    How long will it be before I get a refund?

    We aim to process any returns within 1-2 working days of receiving them.


    How long will it be before I get a refund?

    As long as the returned items meet our refund criteria, your refund will be with you 2-4 working days after your return is processed, this is also depending on your card issuer speed to return funds to your bank account. Peek times such as during 'Sale' or 'Xmas' may take a max of 5 working days.


    How long will it be before I get an exchange?

    In some cases we reserve the right to apply a restocking and handling fee, to cover bank charges or postage and packaging. Please refer to our terms and conditions for full details. In most cases we usually waiver this cost, but in cases when an item is specially ordered in on a ''customer request'' and then returned for a refund, additional charges may apply.


    Who pays for return postage?

    UK Customers:

    You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £4.49 (Only applies to orders where we initially paid for your delivery and offered you a Free Delivery Service)

    If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK only. We are sorry that we cannot offer free exchanges to destinations outside the UK. Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item more than once.

    We do not reimburse the cost of you returning the item to us. However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason.

     ----------------------------------------------------

    International Customers:

    You will be required to pay and organise your own method of getting the products back to us securely. We do not refund your cost of delivery.

    In cases when requesting a refund, you may be charged a delivery contribution , this only applies to orders where we originally paid the courier and but gave you a  free delivery because you spent over the qualifying amount. However that 'Free Delivery' becomes VOID when requesting a refund. Charges deducted will be calculated on our cost as displayed on the delivery rates page for your country. Exchanges will be charged as per normal delivery rate and we are sorry we cannot offer free exchanges to international customers.

    We do not reimburse the cost of you returning the item to us. However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason.


    Why have you not refunded the delivery charge?

    Unfortunately we cannot return the original Postage & Packaging charges paid by you or by us if you require a refund, so all refunds are MINUS this amount. The postage charge is a separate service that is completed. We do not profit from postage and keep our prices realistic to what the couriers charge us.

    UK Customers:

    Some orders that qualify for a free delivery can only be extended to customers wishing to keep or exchange the product. In the case of a refund the free delivery becomes void and a postage and packaging charge at a standard £4.49 will be deducted before a refund is issued. 

    International Customers:

    *Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery.

     

    (UK orders will be charged at £4.49 and International orders will be charged at the cost of service as stated below).


    You have refunded me the wrong amount?

    If you feel for any reason that we have incorrectly refunded you, then do do not hesitate to contact our customer service team either calling +44(0) 131 225 2576 or by e-mailing enquiries@jnrstation.co.uk

    Telephone lines are open from 10am - 5.30pm Monday to Saturday only.

  • PAYMENT & PRODUCTS

    Are all your products genuine?

    Yes, we are licenced stockists of all our products, they are ALL 100% authentic.


    Do you have more sizes available?

    With products selling very quickly online and in-store we cannot always keep up with every product that is sold or returned. Occasionally a new delivery or return may come in and not to be put back into stock straight away. If a size is not shown on a new item, please email or call our web team on +44(0)131 226 2576 and our customer service team will be happy to help.


    Will you be getting more?

    Due to the limited nature of some products we stock,  we can often sell out very quickly. We do sometimes re-stock our classic or popular items, and if you you would like to ask about a product, size or colour that is not shown, please email (enquiries@jnrstation.co.uk) or call our web team on +44(0)131 225 2576 and they would be happy to help.


    Can I get more information on a Product?

    If you require any additional information on any of the products on our website please email (enquiries@jnrstation.co.uk) or call our web team on +44(0)131 225 2576 and they will try to provide you with all the information you require.


    The item I bought is now in sale, can I get the difference refunded?

    Unfortunately it is very difficult for us to know if and when something will go into sale. As a result if something does go down in price after you have purchased it, we are unable to refund the difference. 

    However we also like to keep our customers happy so if there is a price difference due to sale or a promotion with 5 working days of your purchase, we will refund the difference as credit to your customer account on your request.


    Do you accept Gift Vouchers?

    Yes, we accept JNR Station gift vouchers, both online and in-store. Online e-vouchers are only accepted for online orders, and in-store gift vouchers are only accepted in our retail stores. W e do not accept any Gift Vouchers other than our own official JNR Station vouchers.

    If you have customer account with us at JNR Station and would like to use your online balance in store please let us now before hand so we can authenticate your account, please bring valid ID in order to do this.


    Is it safe to order online?

    Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your address, name and card details are encoded and encrypted so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks checks are also made on all payments to ensure the authenticity of each card payment. No credit card details are stored on the website but simply passed on to the bank at the time of purchase.


    When will my card be charged for my order?


    Due to the nature of our payments system, the full cost of the order will be charged to the card as as soon as the order is placed.


    Which credit card do you accept?

    We currently accept - VISA, Mastercard, Solo, Switch / Maestro, Visa Debit, Delta and Electron for payments online. Also we do accept Paypal, Klarna and you can also check out with Google and Apple Pay.


    How do I search for a product?

    Searching for products on our website couldn't be easier with the filters we have on each page. Whilst browsing departments you will notice there are many filters that can be used, for example if you want to select a shoe by colour, size and style this is possible as would be the same with searching for a shirt in a particular colour and style. Simply select by checking the box next to each filter and then click apply. If we have what you want in stock it will display automatically.

    A more general search function is also available on the site located on the top left, where you can enter a keyword relating to your enquiry and the system will automatically display suggestions.

  • PRICE MATCH

    Can you price match?

    We are more than happy to match the prices offered on our website to those of other online retailers in the most instances. To ensure that our price matching is done fairly for all JNR Station customers, we ask the following.

    The product to be price matched:

    • Must be full price and not subject to any promotion or sale offers.
    • Must be available for any one to buy. We will match the price shown online, not including and additional promotional/member discounts.
    • Must be identical to the one listed on jnrstation.co.uk and currently in-stock on both sites.

    We will only price match the UK registered companies.

    Although we are more than happy to do so in almost all situations., we do deserve the right not to alter listed price. Price matches can not be offered after goods have been purchased.

    To arrange a Price Match, call us on +44(0)131 225 2576 or email us at enquiries@jnrstation.co.uk before placing your order so we are able to arrange your price match as quickly as possible.


  • TECHNICAL

    I am having general problems accessing or buying from your website

    If your having problems with the website, we have our tech team who can fix matters. Please contact us and let us know if you see something not functioning as it should. We do try our best to test every aspect of our website but sometimes new issues can arise caused by a software update that we will not be aware of unless we are alerted.

    Please contact us via enquiries@jnrstation.co.uk or Contact Us link at the bottom of the website.

  • LOYALTY SCHEME

    Loyalty Scheme

    As a reward for being a Loyal shopper at JNR Station - we will give you a free £10 voucher for every £150 you spend on our website.

    Simply spend $150 you get £10 added to your customer credit account area to spend the next time you order from us.

    If you spend £300 we will give you 2 x £10 vouchers for your following orders (and so on and so on).

    Please register as a customer first by creating an account. This is the only way you are able to claim your loyalty reward.

    Terms & Conditions:

    The following terms must apply to this promotion:

    • Loyalty Vouchers can only be issued to REGISTERED customers
    • If you are a new customer you can either register before your first purchase, or alternatively you will be given the option when you have completed your firdt order
    • If you are already registered and are paying PayPal, please be sure to LOG IN to our website before paying. Failing this would result in missing out on your reward.
    • Vouchers are issued 14 days after the despatch of your order.
    • Vouchers cannot be used with any other offer
    • Vouchers are issued according the cumulative spend on your account. For example:
    • You spend £150 in one transaction and you receive your £10 voucher
    • Later you spend £150 taking your account total to £300 - you will then receive your second £10 voucher
    • You then return the goods valuing £110 this takes your account to £190. You will need pass £450 to qualify for your third voucher
    • Items returned for a refund bringing your initial order total below the ''qualified'' amount will not be entitled to a £10 Reward.
    • Voucher codes can only be redeemed by the account that they were issued to
    • We reserve the right to discontinue or otherwise modify this offer at any time without prior notice
    • The above information applies to basket price excluding postage 
  • ABOUT US & CONTACT US

    Where does JNR Station trade from?

    We are Designer Kids Clothing LTD trading as JNR Station based in Scotland, Edinburgh and Glasgow. Our postal address is JNR Station, 89 Rose Street, Edinburgh, Midlothian, EH2 3DT


    Do you have a retail store?

    Yes, to get directions from your location to us click here>>

    Store Opening Times:

    Edinburgh Store                                   Glasgow Store

    Weekdays - 10am - 5.30pm                 Weekdays - 10am - 6pm 

    Saturday - 10am - 6pm                        Saturday - 10am - 6pm

    Sunday - 11am - 5pm                            Sunday - 11am - 5pm

    Please note: There are reduced hours on public and bank holidays. Please contact us before making a journey on any national holiday to find out if we are open.

    Everything we have online will be available in store too, please ask a member of staff if you don't see what you are looking for.


    Do you have a catalogue?

    No, but you are able to keep up to date on the website. As stock level change and new arrivals are received everyday the website is the best way to view up to date collections.


    Do you wholesale goods:?

    No as a retail operation we do not wholesale any of our brands stocked.


    Can I Contact you over the phone?

    Yes, Please call us on +44(0)131 226 2576 any time between 10am - 5.30pm Monday - Saturday or 11am - 5pm Sunday. We do sometimes experience a high volume of calls, as such please be patient if you can not get through straight away. Your call is important so please do leave a message on the switchboard. An operator will get the right person to call back to answer any question.


    What email address should I use to contact you?

    enquiries@jnrstation.co.uk is the email contact to use. This address is dedicated to queries regarding orders and purchases and will allow us to answer your questions as quickly as possible. We aim to answer all email within an hour of business working time. Alternatively we have a online Customer Service ticket system - this is a quick response area and is updated throughout the day.

    ''Click here to leave a message now Click Here - Online Customer Service''

     


     


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