DELIVERY & RETURNS

DELIVERY

  • £4.49 via Royal Mail 2-3 Day Standard Service 
  • £6.99 via Royal Mail Next Working Day Priority Service
  • FREE Royal Mail 2-3 Day Standard Service on orders over £150.00

ADDITIONAL DELIVERY INFO

  • We use Royal mail's service for deliveries in the UK.
  • Our order cut-off time for Next Day delivery is 2pm. Orders placed after this time will be despatched the following day.
  • All orders must be signed for upon delivery.

RETURNS

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

FREE UK Returns

We offer FREE UK returns through Collect+ fill out the page on the link below in CollectPlus, this must include your order number and email address and you will be sent a label to print off and stick to your box/parcel and drop of at a CollectPlus store. You can drop your return into one of 8000 local drop off points / local convenience stores, open from early until late, 7 days a week. Find your local drop off location https://www.collectplus.yodel.co.uk/store-locator?v=2

Click the link to process your return https://www.clicksit.com/jnrstation and print off a free returns label.

Important notes on this service:

  • Please ensure you enclose a completed returns form with your order (if you do not have. you can download a returns form here).
  • Ensure your return is well packaged, and meets all conditions outlined at the bottom of this page.
  • Packages returned to us via Collect+ can take up to 5 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Royal Mail Special Delivery (at your own expense).
  • Enclose the completed Returns form with your goods, and return to the following address:

Returns Department

JNR Station

89 Rose Street

Edinburgh

Midlothian

EH2 3DT

United Kingdom

RETURNS TERMS AND GUIDELINES

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return delivery costs of the items.
  • All items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused. 
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returning an item from outside the UK, please clearly mark the package 'RETUNRED GOODS' and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
  • JNR Station is NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
  • Please refer to our Terms and Conditions for further information on returns.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Top