UK Delivery Information
Orders received by 2pm on a weekday will be shipped either the same day or the following day. Orders received at the weekend after 11am on Saturday and Sunday will be shipped out on Monday.
If this is not possible, or an item is out of stock, you will ne notified by e-mail or phone.
A conformation of shipping will always be sent once the goods are dispatched with a tracking number and link to trace your parcel.
Deliveries are sent Tracked by Royal mail, a signature on delivery is required, and otherwise the driver will leave a card through your door so you can rearrange your re-delivery or pick up from the nearest depo. Some larger and more expensive items may be sent by Express delivery service without notice.
In most cases please allow 48 hours for delivery unless you have purchased a service. Orders to British Isles, Southern Ireland please allow 3-4 working days.
A special Express Service is available for next day delivery if requested at a charge of £6.99 week days only. Next-day delivery service can be completed if the order(s) are received by 2pm. (Saturday not guaranteed on next day tracked)
Saturday Special Delivery:
As we don't have a courier working on Sunday or any Bank Holidays , please expect your for next working day. On Saturday's please order before 11am if you require a next delivery in order to reach the destination by Monday.
How much is delivery?
Please note we offer a Free Delivery Service in the UK when you spend a certain amount to qualify for Free Delivery.
Please note Terms and Conditions apply to Free Delivery when requesting a refund please be sure to read our returns policy.
How long does delivery take?
On orders placed before 2pm we guarantee the item(s) will be dispatched the same day, via Royal Mail UK General time is 2-4 working days or sooner. All orders placed after are dispatched the Next working day (UK orders Only Mon-Fri) as long as we receive your order before 6pm. This is of course is dependent on payment and stock availability.
We do deliver on Saturday, so if your eligible for a next day service or paid for next day service, please use a delivery address where you can receive the parcel.
Any orders that are placed AFTER 2pm on Friday, will be dispatched on Saturday before 12pm. Any deliveries requested or eligible for next day service ordered on Saturday after 12pm will be dispatched on Monday. (Excluding Bank Holidays)
We do not have any couriers working on Sunday.
For International Customers times scales can vary from destination to destination, however Federal Express delivery usually takes 2-3days working days on the Express service and Standard service can be 3-5 Working days.
Most international parcels are sent using Royal Mail if you want us to use a particular courier please call in and we can quote you an estimated price and delivery time.
Can I track my delivery?
Yes, all deliveries are traceable.
Your tracking number can be found in your account area under "order history". Also a copy of your tracking number is will always emailed after items have been dispatched. Please also check your junk mail in case the email as filtered its self in to the that folder.
Login to your account here: Click here
Courier tracking numbers are only active and traceable 2-4 hours after the order have been dispatched from our warehouse. Collections happen approximately 4pm Mon-Fri. Saturday collection is approximately 12pm.
If you place your order AFTER 6pm on a Friday, your order will not be traceable until it has been collected from us, which is usually the next working day.
How do I know if my item has been dispatched?
All orders placed before 2.00pm (GMT) will be shipped that day, dependent on payment and stock availability. You will receive a dispatch confirmation via email, sent to the email address on your online account or used at purchase. Also a copy of your tracking number will be in order history on your accounts area.
What if I'm not home when it's delivered?
If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection.
Can someone else sign for my delivery?
Royal Mail Special Delivery requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure your select an address that you consider safe for delivery if you are unable to sign in person.
Please note: If you are using a work address to receive your parcel , this will be at your own risk. We will not be liable to deliver to a work address that may result in letting a front desk manager sign for your parcel. Please make sure your work address is secure before requesting this address for delivery.
Do you deliver to my country?
We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders. Some Countries are not listed on our site due to the delivery rate being high. Please call us on 0044 (0) 131 226 2576 so we can quote you the price of delivery to your country.
CLICK HERE TO VIEW OUR DELIVERY RATES SECTION
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Can I change the delivery address?
On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery contact details, contact us immediately and we can try to amend them. If order has already left our premises, then the delivery address cannot be changed. Usually first time orders are only shipped to the billing address.
Can I collect my item from your store?
Yes. Please choose ''Collect In Store'' option on check out on your purchase. Please bring your order conformation as we will require this as proof of purchase, valid identity and Credit Card used to make the order. We do know this is a lot to ask for, nut we need to protect our customers from potential fraud. Your postage will be refunded upon collection if incurred.
What courier do you use for deliveries?
We use Royal Mail to send all our orders. Delivery is dependent on the availability and we reserve the right to use third party courier in order to get your parcel to you on time. If you would like more information on the type of courier we are going to use for your destination please contact customer services on Tel: +44 (0) 131 226 2576 prior to us sending your parcel.